The delivery time within Switzerland is normally 3-5 working days. Please note that shipping may be delayed for orders placed on a public holiday or the day before.This also applies to orders placed at the weekend.As soon as the order has been shipped, you will receive a tracking number from our shipping partner Planzer Paket.

What happens if I have received the wrong or defective goods?

If you have received an item other than the one you ordered or if the item you ordered is faulty, please contact shop@merbag.ch. For faster processing, please include the order number and a photo of the item.

How do I get free shipping?

From an order value of CHF 150.00, delivery is automatically free of charge. If the order value is less than CHF 150, CHF 9.90 postage will be charged.

Can I have my order delivered to a different address?

You can enter a different delivery address when completing your order.

Orders & Shipping

: The delivery time within Switzerland is normally 3-5 working days. Please note that shipping may be delayed for orders placed on a public holiday or the day before.

This also applies to orders placed at the weekend.

As soon as the order has been shipped, you will receive a tracking number from our shipping partner Planzer Paket.
: If you have received an item other than the one you ordered or if the item you ordered is faulty, please contact shop@merbag.ch. For faster processing, please include the order number and a photo of the item.
: From an order value of CHF 150.00, delivery is automatically free of charge. If the order value is less than CHF 150, CHF 9.90 postage will be charged.
: You can enter a different delivery address when completing your order.

Orders & Shipping

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